Customers start returns, exchanges and EU withdrawals in a few clicks. Process every refund, restock, store credit and email from one screen.
Returns and Exchanges Manager
- What the plugin doesMost stores still handle returns by email. The customer writes in, staff look up the order, ask for photos, refund by hand…
- First setupInstall and activate the plugin. It creates two draft pages: Returns and exchanges, and Withdraw from contract. A notice links to them.…
- What customers seeA Request return button shows on the orders list and the order page of every eligible order. My Account also gets a…
- Guests and the EU withdrawal buttonGuest returns Guests open the Returns and exchanges page, enter their order number and billing email, and get a one time link…
- Working on requestsWooCommerce, Returns lists every request with status, age, customer and what they want. Filter by status, or search by order, request number,…
- Refund, store credit and exchangeWhen the parcel arrives, press Mark received and settle. Untick Restock on damaged items to keep them out of stock. You can…
- SettingsAll settings are under WooCommerce, Settings, Returns. Request form Edit the reasons, mark which need a photo and see how many requests…
- EmailsAll emails are WooCommerce emails. Turn each on or off, edit the subject and heading and preview them under WooCommerce, Settings, Emails.…
- Pro: exchange for any productCustomers can exchange for a different product. The form offers products from the same category, and a search box finds the rest.…
- Pro: credit bonus, fees and keep the itemStore credit bonus. Offer for example 10% extra when the customer picks store credit. The form says so next to the choice.…
- Pro: return labelsUpload a PDF on any request, in the Return label box. It is attached to the approval email and offered on the…
- Pro: auto approval and fraud controlsA request is approved at once when it fits every condition of a rule: reasons, categories, products, order value, the most past…
- Pro: form fields, warranty and remindersCustom fields. Add text, long text or dropdown fields, such as serial number, condition or bank details for cash on delivery orders.…
- Pro: portal, permissions and REST APIBranded portal. A standalone page at an address you choose, with your logo, colour and policy, outside your theme. Use it for…
- Pro: returns reportWooCommerce, Returns report shows the last 7, 30, 90 or 365 days: return rate, refunded, store credit issued, revenue kept through exchanges…
- Requirements, privacy and FAQItem Detail Needs WordPress 6.2 or newer, PHP 7.4 or newer, WooCommerce 8.0 or newer. Pro needs the free plugin. Works with…