Some parcels go missing or arrive broken. The shopper writes to support, you pay for a refund or a second shipment, and an unhappy customer may file a chargeback. This plugin gives that moment a clear process. It lets you offer a delivery guarantee at checkout, either for a small optional fee that you keep or free of charge, and it runs claims inside WooCommerce.
This is your store’s own promise. It is not insurance. The plugin sells no insurance, no insurer stands behind it, and it talks to no outside service. You make the promise and you pay for what it promises.
For shoppers
- A clear box, always unticked, with the price and the terms next to it.
- The fee as its own line, before payment.
- A simple form to report a problem, with photos.
- A decision by email.
For the store
- Fee income, or a free badge that builds trust.
- One place to see photos and decide.
- Normal WooCommerce refunds.
- A monthly view of fees against claims.
Free and Pro
| Feature | Free | Pro |
|---|---|---|
| Optional fee at checkout, classic and blocks | Yes | Yes |
| Box always unticked, no way to pre-tick | Yes | Yes |
| Free guarantee mode | Yes | Yes |
| Fixed or percent fee with limits | Yes | Yes |
| Disclosure, wording warning, compliance checklist | Yes | Yes |
| Terms page template | Yes | Yes |
| Country list with EU and UK warning | Yes | Yes |
| Protected marks, column and filter, emails | Yes | Yes |
| Claim form in My Account and signed email link | Yes | Yes |
| Approve with refund, mark reshipped, deny | Yes | Yes |
| Automatic fee refund | Yes | Yes |
| Summary card, privacy tools | Yes | Yes |
| Fee tables by cart, country, zone, method | No | Yes |
| Guarantee levels the shopper picks | No | Yes |
| Exclusions and category fees | No | Yes |
| Claims dashboard, bulk actions, internal notes | No | Yes |
| One click replacement order | No | Yes |
| Store credit | No | Yes |
| Tracking aware claim rules | No | Yes |
| Fraud signals and block list | No | Yes |
| Consent log with CSV | No | Yes |
| Wording per country or language | No | Yes |
| Placement and wording tests | No | Yes |
| Reports and scheduled email | No | Yes |
| Licensed provider bridge | No | Yes |
| Fees per currency | No | Yes |