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Package Protection and Delivery Guarantee

Your store's own delivery guarantee: an optional fee or a free promise, always opt in, with lost and damaged parcel claims inside WooCommerce.

  • Never pre-ticked
  • Free guarantee mode
  • Clear disclosures
  • Terms page template
Download freeTry the live demoFree and Pro, no sign upRead the docs →
  • Version 1.0.0
  • WordPress 6.2+
  • WooCommerce 8.0+
  • PHP 7.4+
  • HPOS compatible

Pro

How many sites?

How many sites?

$9.92/ month

Billed $119 a year. Cancel any time.

Buy ProOr start with the free version →Try Free and Pro in the live demo →

Overview

Why stores use it

Some parcels go missing or arrive broken. The shopper emails support, you pay for a refund or a second shipment, and an unhappy customer may leave a bad review or file a chargeback. Package Protection gives that moment a clear process, and lets you keep any fee you charge for it.

This plugin is a store promise. It is not insurance, it sells no insurance, and it takes no part in any insurance contract. You make the promise and you pay for what it promises. There is no outside service, no revenue share and no account to create.

Without the pluginParcel lost

  • Lost parcels mean refunds from your margin
  • Claims scattered across email threads
  • Pre-ticked checkout fees break the rules

With Package Protection and Delivery GuaranteeClaim settled

  • Your own guarantee, always opt in at checkout
  • Lost and damaged claims inside WooCommerce
  • Refund or reship with one decision

A clear promise makes shoppers more confident. The guarantee is yours, not an insurance policy.

Features

What it does, screen by screen

01

The unticked delivery guarantee in the Checkout block, with the disclosure and a link to the terms

  • Blocks and HPOSWorks with the Cart and Checkout blocks and the classic cart and…
  • Fraud signals ProFlags repeat claimants, many claims to one address, high order values and…

02

The fee as its own line after the shopper opts in

  • Never pre-tickedThe box always starts unticked, and no setting can change that.
  • Protected order marksThe fee is its own line.

03

Free guarantee mode shows a badge at no charge

  • Free guarantee modeCharge nothing, show a delivery guarantee badge and open claims on every eligible order.
  • Country list with an EU and UK warningIn the EU and the UK the seller already carries the transit…

04

Settings with the compliance checklist

  • Compliance checklistOn the settings page.
  • Consent and compliance log ProKeeps the exact text shown, the box state and the time for…

05

The claim form in My Account

  • Claim form in My AccountWith photo upload.

06

Deciding a claim on the order screen

  • One click replacement ProApprove a claim and create a linked replacement order at no charge,…
  • Tracking aware claims ProReads tracking numbers and dates saved by WooCommerce Shipment Tracking, Advanced Shipment…

Free vs Pro

Start free, add Pro when you need more

Pro installs on top of the free plugin, so your settings stay when you upgrade.

Free20 core features

$0for any number of sites

Delivery guarantee and claims, free.

Download free

Pro

How many sites?

$9.92/ month

Billed $119 a year. Cancel any time.

  • 1 year of updates
  • Priority support
  • 30 day money back
Buy Pro

Included freeFree and Pro

  • Never pre-ticked
  • Free guarantee mode
  • Clear disclosures
  • Terms page template
  • Country list with an EU and UK warning
  • Stolen after delivery is off by default
  • Compliance checklist
  • Paid mode or free mode
  • Fee rules
  • Choose what you promise
  • Smart exclusions
  • Protected order marks
  • Claim form in My Account
  • Claims on the order screen
  • Claim emails
  • Automatic fee refund

Pro adds

Fee tablesPro

  • Fee tablesDifferent fees by cart total band, shipping country, shipping zone or shipping method.
  • Guarantee levelsLet the shopper choose, for example Basic for lost parcels and Full…
  • Exclusions and category feesLeave out products, categories, shipping classes, shipping methods and roles such as…
  • Claims dashboardAll claims in one table with status, age, value, reason and photos,…
  • One click replacementApprove a claim and create a linked replacement order at no charge,…

Store creditPro

  • Store creditResolve with a single use coupon for the customer's email, with an optional bonus.
  • Tracking aware claimsReads tracking numbers and dates saved by WooCommerce Shipment Tracking, Advanced Shipment…
  • Fraud signalsFlags repeat claimants, many claims to one address, high order values and…
  • Consent and compliance logKeeps the exact text shown, the box state and the time for…
  • Per country wordingDifferent wording and terms links per country or language.

Placement and wording testsPro

  • Placement and wording testsCompare honest wording and positions by attach rate.
  • ReportsAttach rate, fees, claims, loss ratio and net income by month, country,…
  • Licensed provider bridgeHand protected orders to a licensed provider you have your own contract…
  • Per currency feesFixed fees, limits and a rate per currency for currency switcher plugins.

Questions

Frequently asked questions

A developer replies, not a bot.

Contact usRead the docs

Latest release

Version 1.0.0Latest

  • NewFirst release.

Full changelog →Compatible with WC 8.0+

Is this insurance?

No. It is your store's own promise to make things right. The plugin does not sell, arrange or give advice on insurance. If you want real insurance for parcels, talk to a licensed provider.

Is it legal to charge for this where I sell?

That depends on where you and your customers are. Some US regulators have warned that paid package protection can count as unlicensed insurance. In the EU and the UK the seller already carries the transit risk until delivery, and a pre-ticked box is not consent. Free mode avoids most of this. Please ask a lawyer. We give no legal advice.

Can I pre-tick the box to raise the opt in rate?

No. Pre-ticked boxes are banned for extra payments in the EU and the UK and are the subject of class actions in the US, so the plugin has no such option, and its filters can not turn it on either.

Who pays when a claim is approved?

You do, as the seller. The fees you collect are meant to help with that, and the summary card shows how fees and claims compare.

How does the claim window start without a delivery date?

WooCommerce has no delivery date, so by default the window starts when the order is marked Completed. You can start it when the order is placed instead.

Can guests make a claim?

Yes. Their order email holds a signed link that opens the form without a login.

Does it work with the Checkout block?

Yes. The box sits in the order summary of the Cart and Checkout blocks and updates the totals right away. Classic pages let you pick the position.

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