Docs Package Protection and Delivery Guarantee

Pro: claims dashboard, replacement, store credit

WooCommerce, Delivery claims holds all claims with status, age, value, signals and photos. Filter by status, problem or overdue. Bulk actions: mark as in review, deny with a note, export as CSV. Internal notes stay out of the customer’s view.

The claims dashboard.
The claims dashboard.

Create a replacement order. One click creates a linked order at no charge with the same products and address, reduces stock and links both orders. The customer’s email holds the new order number.

Store credit. Creates a single use coupon for the customer’s email, with an optional bonus and an end date.

Approved email with the replacement order number.
Approved email with the replacement order number.