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Docs Group Buy and Team Deals

When a deal unlocks or fails

Unlock

The moment the target is reached, every waiting order moves to Processing (or Completed for virtual products), every buyer gets a Deal unlocked email and the store gets a notice. The deal keeps taking buyers at the deal price until the deadline or the maximum, and their orders go straight to Processing.

Order line
The deal state is shown on each order line, in the admin, emails and the account.

Failure

When the deadline passes below the target, an Action Scheduler job closes the deal on time, even on quiet sites. What happens next depends on When a deal fails in the settings:

OrderCancel and refund automatically (default)
Paid by a method that supports refundsDeal lines refunded through the gateway, shipping and fees too when the whole order was the deal. Stock goes back.
Paid by a method without refunds (bank transfer, cheque)Put On hold and listed under Refunds to send by hand.
Cash on deliveryCancelled, as nothing was charged.
Order with other products tooOnly the deal lines are refunded; the rest of the order moves on to Processing.

The other choices are Cancel only (you refund by hand) and Leave the orders (you decide). Payments that arrive after a deal failed or filled up are refunded straight away.

Failed deal buyers
A failed deal: two buyers refunded automatically, one bank transfer left to refund.
Refunds to send by hand
Refunds to send by hand. Try the refund again, or mark it sent and the buyer is emailed.