WooCommerce, Review Insights shows the top praise and complaints across the store, by category and by product, the change over a period, 8 weeks of mentions, and a CSV export. The numbers come from the latest summary of each product. AI can misread, so check the reviews before acting on them.
- Complaint spike alert: an email when a complaint rises for a product between two summaries. Sensitivity: 5, 3 or 2 new mentions. At most one per theme and product each week, and none on a first summary.
- Weekly digest: new themes and sentiment changes. No news, no email.