Docs Replenishment and Reorder Reminders

Pro: coupons, follow up and win back

Pro needs the free plugin. Its settings are extra sections on the same settings tab.

Coupon in the reminder

Each email gets a unique single use coupon, locked to the customer’s email and optionally to the reminded products, with a type, amount and expiry. The reorder button applies it, so the customer does not need to type anything. Tests and previews show a sample code and create no coupon. Unused coupons are moved to the trash a month after they expire.

Email with coupon and upsell
A reminder with a coupon and the upsell block.

Follow up and win back

When the first reminder goes out, the follow up and win back are lined up, counted from that day. Each has its own email class with editable text, and its own coupon amount (0 for none). They stop as soon as the customer reorders or stops. A snooze pauses them until the first reminder goes out again.

Campaign settings
Coupon, follow up, win back and timing settings.
Follow up email
The follow up email.
Win back email
The win back email with a bigger coupon.